Privacy Policy

Effective Date: 28/05/2025
The Goblin’s Head LLP
Registered in England and Wales
Company No: OC452549
Registered Office: 19 Lower Tong, Bromley Cross, Bolton, Lancashire, BL7 9XT
Contact Email: Sales@thegoblinshead.co.uk

1. Introduction

This Privacy Policy sets out how The Goblin’s Head LLP ("we", "us", or "our") collects, uses, stores, and protects your personal data when you use our website [www.thegoblinshead.co.uk] (the “Site”), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Site, you agree to the terms of this Privacy Policy.

2. What Data We Collect

We may collect and process the following types of personal data:

Identity Data: Name, username, or similar identifiers.

Contact Data: Email address, postal address, phone number.

Transaction Data: Details of payments and orders made through the Site.

Technical Data: IP address, browser type, device identifiers, operating system, and browsing actions.

Usage Data: Information about how you use our Site and services.

Marketing Data: Preferences in receiving marketing from us.

We do not collect any special category data (e.g., health or biometric data) through this Site.

3. How We Collect Your Data

We use the following methods:

Direct Interactions: When you complete forms, sign up for newsletters, or make a purchase.

Automated Technologies: Through cookies, server logs, and analytics.

Third Parties: For example, payment processors or analytics providers like Google Analytics.

4. How We Use Your Data

We use your personal data to:

Process and deliver orders

Manage your account or profile

Provide customer support

Send marketing or promotional communications (if you opt-in)

Improve our Site, products, and services

Comply with legal obligations

We only process your data when we have a legal basis to do so, including contractual necessity, legal obligation, consent, and legitimate interest.

5. Cookies and Tracking

Our Site uses cookies and similar technologies to provide functionality, analyse traffic, and personalise content. For more details, please review our Cookie Policy.

You can manage cookie preferences via your browser settings or cookie banner.

6. Sharing Your Data

We may share your personal data with:

Service Providers: Payment gateways, IT providers, delivery partners

Legal Authorities: If required by law or regulation

Analytics Providers: To help us understand and improve site usage

We do not sell your personal data to any third parties.

7. International Transfers

We may transfer your data outside the UK, for example, if a third-party processor (e.g., cloud hosting or analytics service) is based overseas. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

8. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, or to comply with legal, accounting, or reporting obligations.

Typically:

Order and transaction records: 6 years

Marketing preferences: until you withdraw consent

Contact forms/enquiries: up to 12 months

9. Your Legal Rights

You have the following rights under UK GDPR:

Right to access your data

Right to correct inaccurate data

Right to request deletion (“right to be forgotten”)

Right to object to or restrict processing

Right to data portability

Right to withdraw consent at any time

Right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at [Insert Contact Email].

10. Data Security

We implement appropriate security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These include encryption, secure servers, and access controls.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.” Continued use of our Site means you accept the updated policy.